FAQ

How can I edit my account details?

Here’s how you can edit your account details:

- Log into your Ardent Technology (PTE) Limited account.

- Click on My information.

- Make your changes and hit the Save button.

I’ve forgotten my Ardent Technology (PTE) Limited account password. What next?

Here’s how you can get your new password:

- Go to the Ardent Technology (PTE) Limited login screen.

- Click on the Forgot Password option on the login screen.

- You will get an email from us in your registered email account.

- Click the link on your email to reset your password.

Why doesn’t Ardent Technology (PTE) Limited deliver to my location?

This may happen in certain places. Certain pin-codes might not yet be serviceable by our courier partners and that’s why we don’t deliver to your location at the moment. We are increasing our reach and partnering with reliable courier companies so that we will be able to get to you.

What security measures do you take to protect my sensitive data?

We never allow vulnerable data to be exposed, and for that, we do not share or circulate our users' data to anywhere except the shipment authorities who require a part of it temporarily to deliver the item. Moreover, we encrypt the credit card details to ensure no breaching.

Can I trace my order?

We share the tracking URL with our buyers right after when the products are being transmitted.

What is the delivery of my item has never happened?

You must contact us immediately to solve the matter. There are a lot of cases that might occur. It could happen that the mentioned postal address was wrongly written by you, or even if you didn’t it could have got lost somewhere. Whatever be the case it will be assisted with utmost care with either resending the item or a refund.